Upload your documents, policies, and FAQs. Hyve's Knowledge Base ingests them, organizes them, and serves accurate answers to Echo and FieldIQ — with your approval at every step.
How it works
No technical setup. No manual tagging. You bring the content — the system handles the rest, and nothing goes live until you say so.
Drag and drop documents, paste URLs, or connect a data source. PDFs, Word docs, spreadsheets, web pages — the system handles them all.
The system automatically tags, categorizes, and enriches every piece of content. No manual metadata entry required.
Nothing goes live until you approve it. Review content in your admin portal, edit if needed, and publish when ready.
What you can upload
Staff handbooks, compliance docs, terms of service, intake procedures — structured and searchable.
Existing FAQ lists, help desk tickets, common email threads — converted into KB entries automatically.
Paste a URL and the system ingests the content. Useful for service pages, pricing pages, and about pages.
Product specs, pricing tables, comparison sheets — structured and queryable.
Step-by-step procedures and workflows — available to agents for process-specific questions.
Common response templates converted into agent-ready answers.
Why review matters
Before any piece of content is used to answer a question — by Echo or FieldIQ — it goes through your approval queue. You can edit, restrict, or reject any entry. Your agents never go off-script because you define the script.
Patient Intake Policy — Revised April 2026
All new patients must complete intake paperwork at least 24 hours before their scheduled appointment. Patients arriving without completed forms may be rescheduled...
Insurance FAQ — Accepted Plans
We accept Blue Cross Blue Shield, Aetna, Cigna, and Medicare. Medicaid accepted at select locations...
One source of truth
Upload once. Your knowledge base feeds Echo on your website and FieldIQ on your phone line — from the same approved content.
Your knowledge base becomes Echo's memory. Upload once — Echo answers accurately across every chat, every visitor, every time zone.
FieldIQ delivers AI-powered issue briefings and talking points directly to canvassers in the field — from the same approved knowledge base.
Frequently asked questions
PDF, Word (.docx), plain text, CSV, and web URLs. Most document formats are supported. If you have something unusual, ask us before the demo.
After upload, the system extracts key metadata — topic, category, document type, relevant audience — and suggests tags. You review and correct them in the approval flow.
Yes. If you serve multiple locations, verticals, or brands, each can have a separate knowledge base with separate content and agents.
Updated content goes back through the approval flow before going live. Your agents continue using the old version until the update is approved.