Data Deletion Instructions — Hyve Applied Intelligence

This page explains how to remove data associated with a Connected Account — a social account (Meta Facebook/Instagram, LinkedIn, X/Twitter, TikTok, or Google/ YouTube) that Customer has authorized HyveAI to publish to, as described in our Privacy Policy. It applies to any Customer or authorized user of the HyveAI platform. See Section 5 below for deletion of other account or platform data.

1. Disconnect the account yourself (fastest)

From the HyveAI Client Portal, go to Settings → Connected Accounts and select Disconnect next to the account. This immediately disables HyveAI's access and initiates deletion of the stored access token and any cached profile/page identifiers for that account from active systems, generally within 24 hours. You can also revoke HyveAI's access directly from the platform's own settings (for example, Facebook's "Business Integrations" settings, or the connected-apps page of LinkedIn, X, TikTok, or Google) — either method immediately cuts off HyveAI's access.

2. Request deletion by email

If you cannot access the portal, or want to confirm all associated data has been removed, email loren@hyveappliedintelligence.com with the subject line "Data Deletion Request", the name of the HyveAI account/facility, and which Connected Account(s) to remove. We will confirm receipt and complete deletion within 30 days.

3. What gets deleted

The stored access/refresh token for the Connected Account.
Cached account identifiers (page/profile/channel name and ID) associated with that connection.
Records of content scheduled through the Connected Account that has not yet been published.

What does not get deleted: content already published to Facebook, Instagram, LinkedIn, X, TikTok, or YouTube through the connection remains on that platform under its own terms — HyveAI can only remove its own copies and revoke its own access. To remove already-published content, use that platform's own tools directly.

4. For Facebook and Instagram (Meta) users

If you connected a Facebook Page or Instagram account to HyveAI, removing the HyveAI app from your Facebook Business Integrations settings, or completing either step above, fully satisfies your deletion request — no further action is needed on your part. We process the request per Meta's Platform Policy within the timeframe stated above.

5. Deletion of other account or platform data

For deletion of non-social-account data, including account data, uploaded documents, chat logs, or support records, contact loren@hyveappliedintelligence.com with the subject line "Account Data Deletion Request." Some data may be retained where required for legal, tax, security, billing, fraud-prevention, dispute-resolution, or backup purposes.

Contact

Hyve Applied Intelligence LLC
Email: loren@hyveappliedintelligence.com