Prospective clients call at all hours, ask the same intake questions, and choose the firm that answers. Hyve deploys AI agents that handle intake FAQs, capture contact info, and answer practice area questions — without putting a paralegal on call duty.
The problem we solve
Legal prospects move fast. They contact multiple firms and retain the first one that responds adequately. Every after-hours call your firm misses is a case you didn't win.
A potential client calls at 9pm after an accident, a served summons, or an urgent business matter. Voicemail says "leave a message." They call the next firm. You lost the case.
Practice areas. Fee structures. Whether you handle a specific case type. Whether you're taking new clients. These questions eat associate and paralegal time every single day.
Different staff give different answers to the same questions. It creates confusion for potential clients and risk for the firm.
How Hyve helps
Echo handles intake FAQs on your site, answering only from content your firm has reviewed and approved.
When potential clients reach out after hours, Echo captures their name, contact info, and case type — so no intake opportunity slips through overnight.
Practice areas, case types you accept, fee structures, initial consultation process — Echo answers these from your approved content, consistently, without staff involvement.
Because both agents answer from your approved knowledge base, every potential client gets the same accurate information regardless of when they call or which channel they use.
The case goes to whoever answers.
Research consistently shows that legal prospects contact an average of three firms and retain the first one that responds adequately. After-hours availability is no longer optional for firms that want to compete.
Frequently asked questions
No. Echo is configured to provide information about your firm — practice areas, process, fees, availability — not legal advice. It is explicitly scoped to what you've approved. It is configured not to advise on legal strategy or outcomes.
Everything in the knowledge base goes through your review and approval before any agent uses it. A partner or designated staff member approves each entry.
Echo is configured to recognize urgent keywords and direct visitors to your emergency contact line immediately — and is configured not to provide legal advice or handle the matter itself.
Yes. Many of our legal clients are solo practitioners or firms of 2–10 attorneys. The ROI is often higher for smaller firms because staff time is more constrained.